How about a 40% increase in your NPS?

Because that's what we do here. No joke.

SAMPLE SUPPORT DASHBOARD

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NAME: Kelly Conrad

TEAM:  Customer Success

ROLE: Support Technician Lv. 2

MANAGER:  Angela Castillo

30 Day Chat Score:

86

Up 4% from prior period

INSIGHTS FOR KELLY:

  • You confirm the client's problem 96% of the time which is ABOVE AVERAGE.
  • You ask if the issue has been resolved to the client's satisfaction 72% of the time which is AVERAGE.
  • Your response times exceed 30 seconds 22% of the time which is BELOW AVERAGE.
  • You use proper grammar and spelling 96% of the time which is ABOVE AVERAGE.

More Insights...

SUPPORT CHAT METRICS

BASIC SKILLS
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Support 1
Support 3
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Chatalytics helps increase NPS & decrease support onboarding time

Potential increase in NPS
%
Decrease in support training time
%
Reduction in Churn / RTC Requests
%
Increase in Favorable Chat Ratings
%

LET US SHOW YOU YOUR CUSTOM DASHBOARD

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