We turn chats, tickets and even phone interactions into actionable insights
We are sales & support professionals
Chatalytics is made of people that understand the struggle of getting good information to work from. We've been there, combing through chats looking for even a tiny grain of insight to do BETTER the next time. And we measure better through revenue and NPS...just like you do.
We are critical thinkers
Being better the next time means inspection and reflection not just about what works well, but also on what isn't working at all. We analyze not just data but also our own processes and paradigms so that Chatayltics is constantly improving inside so that it's better for those with whom we work.
We are technology enthusiasts
Human intelligence and ingenuity are the most powerful tools we have. But they aren't the only tool we have. By leveraging new and emerging technology into the Chatalytics platform we insure our insights are built on what's cutting edge.. That means you don't just have the market leader on your side today...it means you will tomorrow as well.
What powers us
The only thing we care about is "up and to the right." Revenue. NPS. Product development. Up and to the right. That's it. Not just improvement but MORE improvement and FASTER. While other partners and tools are angling for the next incremental change we're making massive improvements each and every day.
Your competitors are already using Chatalytics so all that's left to ask is: are you interested in keeping up or are you accepting second place?